Home | IMPRESS CARE

Where Care Feels Like Family

Your care, your way at home and in the community.

About us

Compassionate care and support, built around your goals and lifestyle

We’re a family-founded NDIS provider offering compassionate, person-centered support to help individuals live with independence and dignity. With real-life experience and a genuine passion for care, we tailor our services to each participant’s unique needs. At Impress Care, we build trust, create connection, and support you to thrive at home and in the community.

Our care services

Accommodation / Tenancy

Assist-Travel / Transport

Assist-Life Stage, Transition

Daily Tasks / Shared Living

Assist-Personal Activities

Innovative Community Participation

Household Tasks

Development of Life Skills

Participate Community

Group / Centre-Based Activities

0101 Accommodation / Tenancy

We support NDIS participants in securing suitable accommodation and maintaining their tenancy arrangements. This includes assistance with housing applications, tenancy obligations, and resolving housing issues.

0106 Assist - Life Stage / Transition

We provide guidance and support through key life transitions such as moving out of home, starting employment, or adapting to independent living - helping participants build the skills and confidence they need to thrive.

0107 Assist - Personal Activities

Our personal care support helps individuals with essential daily living tasks including personal hygiene, mobility, dressing, toileting, and grooming - promoting dignity and independence at every step.

0108 Assist - Travel / Transport

We offer reliable transport services for NDIS participants to attend work, school, community events, recreational outings, or medical appointments - ensuring safe and consistent access to the community.

0115 Daily Tasks / Shared Living

We provide assistance with day-to-day domestic activities and support in shared living environments. This includes help with meal preparation, household management, and maintaining a safe and supportive home.

0116 Innovative Community Participation

We design creative, engaging programs that empower participants to connect socially, build new skills, and actively participate in their communities - all tailored to their interests and goals.

0117 Development of Life Skills

Our life skills programs focus on enhancing personal development, independence, and everyday functioning. This includes money management, communication, social skills, and decision-making support.

0120 Household Tasks

We assist with routine household chores such as cleaning, laundry, dishwashing, and home organisation - helping participants maintain a healthy, comfortable, and safe living environment.

0125 Participate Community

We design creative, engaging programs that empower participants to connect socially, build new skills, and actively participate in their communities - all tailored to their interests and goals.

0136 Group / Centre-Based Activities

We offer a variety of structured group activities in safe and inclusive settings, encouraging social interaction, skill-building, and community engagement among participants.

REFERRAL FORM

At Impress Care, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. We manage your data in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth) and all relevant NDIS provider obligations.

1. Collection of Personal Information
We collect personal information only when it is necessary to provide high-quality NDIS support services. This may include:

Your full name, contact details, and date of birth
NDIS participant number and plan details
Information related to your health, disability, and support needs
Emergency contact details
Legal documents such as guardianship or power of lawyer

Wherever possible, we collect this information directly from you or your authorised representative.

2. Use of Personal Information
We use the personal information we collect for purposes including:

Delivering personalised NDIS services based on your individual support needs
Coordinating service delivery, rostering, and communication
Fulfilling our legal, contractual, and compliance obligations
Conducting service quality audits and collecting feedback to improve our services

We will never share your personal information with third parties without your consent unless it is required or authorised by law.

3. Storage and Security

We take all reasonable steps to keep your information safe, whether stored digitally or physically. This includes protecting it against loss, misuse, unauthorised access, alteration, or disclosure. We follow industry best practices to safeguard your data at all times.

4. Access and Correction
You have the right to access the personal information we hold about you and to request corrections if any details are inaccurate or outdated. Please contact us at info@impresscare.com.au for access requests or updates to your information.

5. Privacy Complaints
If you believe your privacy has been breached, please contact us immediately. We treat all complaints seriously and will investigate promptly in line with our internal complaints handling procedure.

1. Acceptance of Terms
By accessing and using this website, you agree to be bound by these Terms of Use and comply with all applicable laws and regulations.

2. Use of Website Content
This website provides general information about Impress Care’s NDIS services. It does not constitute legal, medical, or financial advice. Any reliance on the information provided is at your own risk.

3. Intellectual Property
All content on this website — including text, logos, graphics, and images — is the property of Impress Care and protected by copyright laws. You may not copy, reproduce, distribute, or modify any content without written permission from Impress Care.

4. Links to Third-Party Websites
This website may include links to external websites for your convenience. Impress Care is not responsible for the accuracy, content, or privacy practices of these third-party sites.

5. Changes to This Policy
We may update our Privacy Policy and Terms of Use from time to time to reflect changes in legislation, services, or internal practices. Updates will be posted on this page with a revised version date.